Terms & Conditions Southwater Cycles

Making your Payment

Payments can be made in a number of ways;

• Credit or Debit Card
• PAYPAL (Preferred Method)
• Collect and Pay in Store

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

***New Bike Delivery or Collect Options*** 1) Click & Collect (our recommended option); the store staff will assemble the bike for you and ensure it is in full working order ready for you to collect. There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional. 2) Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see at checkout further details). Estimated delivery time 2-5 working days. We will dispatch orders received by our chosen courier will deliver direct to your door. You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled. Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable. Other Goods are despatched within 3 working days of order (with cleared funds received). the customer is responsible for all carriage costs for returned goods. PLEASE CONTACT US FOR OVERSEAS POSTAGE COSTS

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site .

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Returns

If you are not satisfied with your purchase , we will refund the purchase price (excluding postage costs) provided that it is returned in perfect saleable condition in original packaging and unused within 14 days .please contact us in writing (either by email or letter) to inform us of your desision to return your order prior to sending it to us. This is consistent with the Department of Trade and Industry`s distance selling regulations.

Transit Damage Returns

Please CHECK GOODS THOROUGHLY BEFORE SIGNING to say that they are in good condition.(do not sign unchecked). REFUSE DELIVERY IF DAMAGED and contact us immediately on 01403701002

Warranty Returns

Southwater Cycles are not responsible for labour and or shipping /postal costs incurred on any warranty claims. All goods we sell are covered by a warranty provided by the manufacturer , if you feel that you have a faulty item please return it to us with the original proof of purchase. if it is found to be a genuine fault of manufacturer we will repair or replace it free of charge (excluding postage costs). If it is found not to be a genuine fault covered by its warranty we will have to charge postage to return. the item.

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